Welcome to the Wizzybug Club!
This page is especially for families who currently have a Wizzybug at home.
We want to ensure you and your child get the most out of your Wizzybug and are supported to use and adjust it throughout the time you have it.
Help with your Wizzybug
Instructions for Use
Get to know your Wizzybug and how to use it safely and effectively.
Getting started with Wizzybug
Some important safety information and guidance with using Wizzybug.
Troubleshooting Guide
Many common issues can be solved at home. Please run through these checks before contacting the workshop.
Insuring your Wizzybug
We recommend that you have appropriate insurance to cover Wizzybug for the time you have it.
Following on from Wizzybug
Advice around next steps for when your child outgrows Wizzybug.
Wizzybug: Day One
How to seat your child
How to put Wizzybug together
How to lift Wizzybug
How to take Wizzybug apart
My child is growing
How to swap the harness
How to raise the top of the harness
How to move the wrist pad
How to move the joystick arm
How to lower the joystick arm
How to loosen the front of the harness
How to fit micro pommel
How to fit thigh guide
How to change the joystick head
How to adjust the footrest
How to adjust the headrest
How to increase seat depth
Maintenance and care
How to immobilise and remobilise
How to remove and clean the wheel release
How to charge the battery
Frequently Asked Questions
If you cannot use the joystick controller after pressing the joystick ON/OFF button, it may be accidentally locked.
On a locked Shark controller, the joystick lights scroll right to left, then the joystick beeps and turns off. To unlock it, press the joystick ON/OFF button then press the horn 3 times quickly.
On a locked LiNX controller, a red, amber and green light flash three times together. To unlock it, press the horn twice within ten seconds and it will beep to confirm it is unlocked.
First, make the most of the battery life by following the charging advice in the Instructions for Use or the ‘How to charge Wizzybug’ video. (This includes switching off the lights during charging, and never letting the battery go completely flat.)
Most families find that, if looked after, the standard battery lasts for long enough between charges.
However, if the battery life is not long enough for your child to use it as much as they want to, please get in touch to discuss possible options.
Yes, you can take Wizzybug in a car, on public transport or even on a plane.
In a vehicle: Never let your child sit in Wizzybug, and always engage the front wheels to stop Wizzybug rolling about and being damaged. Wizzybug does not have hoisting points. Wizzybug has been designed to fit in the back of a small car in one piece. However, only ever lift Wizzybug with two people, or take Wizzybug apart so you can lift it safely on your own.
In a plane: If you are travelling by plane, it is really important that you contact your airline in advance.
If you have a LiFePO4 (“Lithium”) battery, use the cut-out guide in the back of the Instructions for Use.
If you have any other type of battery, refer to our Travel Document.
Rain: Wizzybug can be driven safely in light rain showers, but please find shelter in heavy rain, or carry an emergency rain poncho with you!
Sun: On hot sunny days, you could clamp a sun umbrella to the metal parts of Wizzybug, but please do not drill any holes into Wizzybug.
Heat: On very hot days, be careful not to leave Wizzybug in hot places (such as car boots or conservatories) for any length of time.
Please email our clinical team. Every child has a different rate of progress and ability; we are very happy to discuss these and to give you handy tips on an individual basis.
If you have a Wizzybug and your child no longer needs it, please email the Wizzybug admin team to discuss how to return your Wizzybug to Designability so another child can benefit from it.
If your child might benefit from a powered wheelchair when they have finished using Wizzybug, do discuss this with your local therapist well before the end of the loan, to make the changeover as seamless as possible.
Some powered wheelchair options are described in our Following on from Wizzybug resource.
Chat with other families
We have a private Facebook group for you to join to chat with other families, swap tips and ideas and maybe arrange a local meet-up!