Terms & Conditions

© Copyright 2023 Designability Charity Ltd. All rights reserved.

All material on any of our websites is, unless specified otherwise, copyright of Designability Charity Ltd. and may not be reproduced without prior permission.

Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from Designability Charity Ltd.

Using any of the Designability Charity Ltd. registered logos, graphics or photographs without our prior consent is strictly prohibited.


We strive to ensure that the information provided on our website is accurate at the time of publication.

However, we are not responsible for errors or omission in the information provided or any actions resulting from the use of such information, and make no warranty of any kind, either expressed or implied in relation to this information. Use of the information provided on this site is voluntary.

We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy and reliability of the materials.

Any communication or material that you transmit to or post on this site, including any data, questions, comments, suggestions, or the like, is and will be treated as, non-confidential and non-proprietary information.

Your use of this site constitutes acceptance of these terms and conditions. If these terms and conditions are not accepted in full, the use of this site must be terminated immediately. These terms are governed by and construed in accordance with the laws of England. By accessing our website you agree to accept the exclusive jurisdiction of the English Courts in relation to any dispute that may arise in connection with these terms or your use of the website.

Terms and conditions of trading


In these terms and conditions the following terms shall have the following meanings:-

‘we, us, our’ – Designability Charity Ltd.

‘you, your’ – The customer/consumer

‘contract’ – A contract for the sale of goods by us to you.

‘goods’ – Any goods forming the subject of a contract including parts of, or materials incorporated in, them as more particularly described upon this website.

‘website’ – Our website, the address of which is www.designability.org.uk

Registered Office: Wolfson Centre, Royal United Hospital, Bath, BA1 3NG

Company Number : 933932

Registered Charity Number: 256335

Contact and regulatory details

Our contact details are:

Telephone: 01225 824103

Fax Number: 01225 824111

Email address: info@designability.org.uk

VAT Registration: 700 8252 71


The Price of the goods is set out on the website in Great Britain Pounds Sterling and is generally stated both including and excluding VAT.  Some customers with disabilities may be exempt when purchasing some of our goods for their personal use. For goods where we are the supplier, please contact us for confirmation. Where the supplier is a third party, please contact them directly.

All other taxes or other duties due will be charged at the rate or rates applicable at the date of confirmation of order.

Delivery charges are listed on the website for goods supplied directly by us and apply to mainland UK (excluding the Highlands of Scotland). Delivery charges are subject to change without notice.

Completing the contract

When you complete your details and the details of the goods which you wish to purchase and submit them to us by email or via the telephone you are offering to purchase the goods at the price shown on the website subject to these terms and conditions.

The contract for the sale by us to you of the goods is completed when we accept your payment.

In order to buy goods from us you must be at least 18 years old. We reserve the right at our discretion to refuse to complete a contract for the sale of goods to you.


Payment is made by credit card, debit card or BACS


Once your order has been confirmed by us and payment completed, we will, in most cases, endeavour to despatch your goods within 5 working days.  However, many of our products are made to order and in some circumstances it may not be possible to despatch within 5 days. We will advise you of delivery timescales when you place your order. Any quoted delivery times are not guaranteed.  If delivery is delayed due to any cause beyond our reasonable control, we will contact you to make an alternative arrangement for delivery.

Cancellation of orders

Private individuals have a right to cancel their order within seven working days of receiving the goods. The seven day period begins upon the date of delivery of the Goods to you. (This is not applicable to businesses placing an order)

To cancel your order, you must notify us by email or in writing to our contact address within this 7 day period.  A refund of any monies paid by you to us for the goods will be made within 30 days of your cancellation. If you have paid for the price of the goods by credit or debit card, your credit or debit card account will be re-credited as soon as possible and in any event within the above 30 day period.

If you cancel your order you must take good care of the goods and must return them to us at your own expense by courier or parcel post within 30 days of cancellation of your order. (Proof of posting is not proof of delivery)  If the goods have been damaged whilst in your possession then you will be liable for the cost of repairing that damage. The goods must be returned unused with all fittings and guarantees enclosed. If, after cancelling an order, you fail to return the goods to us, we are entitled to collect the goods from you and deduct from the refund referred to above, the cost of collecting the goods from you.


You should examine the goods upon your receipt of them. If the goods are faulty or damaged you must notify us in writing or by email within seven working days of your receipt of the goods. We will then, as appropriate, repair and return the goods to you or deliver replacement goods to you.

Extent of liability

We make every effort to ensure that goods advertised for sale on the website are described accurately. However, the descriptions of goods on the website do not form part of the contract between you and us. They are designed to represent a general idea of the goods. You should ensure that the goods which you are purchasing from us are suitable for your intended purpose.  We do not give any warranty that the goods which you purchase from us are suitable for your intended purpose.

We will not be liable to you for any loss or damage which you suffer as a result of any breach by us of this contract, including, but not limited to, consequential loss to you and/or loss or damage to the property of third parties. In any event our liability to you arising directly from our negligence will not exceed the invoice value of the goods. Nothing in this clause will limit our liability for death or personal injury resulting from our negligence. This does not affect your statutory rights.

WEEE Compliance

We are WEEE compliant.