We heard from 200+ customers
We invited feedback from over 200 Motability Scheme customers who shared their views with us throughout the work.
Our design process
Our researchers were new to this sector, so our design team learned all about EV charging.
We spoke to disabled drivers, passengers, and those close to them, to find out their EV Charging experiences, hopes and concerns.
We developed some early design ideas for accessible public EV charging, based on our conversations.
We collected concept feedback from people to find out likes and dislikes, to help us to validate and improve the designs.
We finalised the designs based on the feedback, then created physical models (prototypes) to help us describe the design concepts. Explore our charging unit prototypes.
We gathered in-person prototype feedback to check for any changes needed, and to identify who each design could help.
We created this online design guidance to share the rich knowledge that we gathered within the project.
Why we worked on this project
This design guidance draws together detailed evidence about the inaccessible aspects of public Electric Vehicle (EV) charging, to inspire you to make public charging more accessible and convenient for disabled people and for everyone.
This is essential because of the UK government’s announcement that sales of new petrol and diesel vehicles will end in 2030. Customers of the Motability Scheme, whose lease vehicles are always new, will urgently need an accessible public charging infrastructure, since many of them will be partly or fully reliant on public charging
